Return to mobile version

Employment Opportunities

Current Openings

Make-A-Wish Mid-South is not only a heart-warming and respected nonprofit, but also a vibrant, diverse and entrepreneurial workplace. We are always on the lookout for great talent.

Referral and Outreach Specialist

Full-time | Memphis, TN

General Summary

The Referral and Outreach Specialist is responsible for developing and implementing strategic initiatives to meet referral goals and increase visibility and knowledge of Make-A-Wish Mid-South to ensure all medically-eligible children receive a wish. This position is responsible for the successful implementation of the overall medical outreach program including the following areas: eligibility and intake process for wish children, management of the referral process, medical outreach strategic plan development and implementation, and relationship building with medical providers and referral sources to increase the referral rate.  

Job Responsibilities

  • Oversees the communication for all incoming referrals and is the first point of contact for potential wish families.
  • Manages the referral process from intake to medical approval.
  • Analyzes referral data by type, clinic and geographic distribution to adjust outreach efforts.
  • Provides stewardship of referral sources on an ongoing basis, including cultivation and appreciation events.
  • Handles post wish communication with referral sources, including referral source thank you letters.
  • Is aware of national eligibility criteria and works to educate referral sources by utilizing the national eligibility guidance sheets.
  • Works with medical advisory committee to ensure illnesses meet qualification criteria.
  • Educates the medical community on when it is best for the wish to be granted.
  • Identifies, recruits and develops new referral partnerships, including but not limited to hospitals, clinics, medical associations and health centers.
  • Creates quarterly outreach newsletters and cultivation postcards for referral sources. Mails out holiday cards and other special occasion cards as the need arises.
  • Collaborates with the Communications Department to create marketing materials as outlined in the annual medical outreach plan. Strategizes on-going communications, including but not limited to social media, mailings, and print materials.
  • Responds to calls from persons requesting information about medical eligibility and coordinates outreach events.
  • Coordinates all logistical aspects of referral outreach for the Mid-South territory, which includes North Mississippi, West Tennessee and the state of Arkansas.
  • Ensures that information within the organization is communicated to referral sources in a timely and clear manner.
  • Ensures accurate and complete data entry of all wish child records into the database.
  • Networks with other professionals and organizations in the community to better understand opportunities and challenges in our own area.
  • Performs other related duties as assigned or requested.

Qualifications & Skills

  • Bachelor’s Degree (B.A.) from a four-year college or university.
  • Minimum three years experience in project management, child life services, social work, nursing, human services, pharmaceutical sales or similar. Strong preference given to those with a medical background and knowledge.
  • Experience effectively initiating, cultivating, and managing productive relationships.
  • Ability to maintain confidential information and communicate with sensitivity in challenging circumstances.
  • Demonstrates the ability to focus on details.
  • Manages and prioritizes multiple tasks effectively.
  • Strong written and verbal communication.
  • Demonstrates a commitment to the mission of Make-A-Wish.
  • Has the ability and willingness to travel regionally as required in this position.
  • Thorough understanding of the region we serve.
  • Professional appearance.
  • Proficient in Microsoft Office.
  • Proficient in social media platforms.
  • Bilingual preferred (Spanish).
  • Proficient in Raiser’s Edge by Blackbaud and data management preferred.   

This position is located in Memphis, TN. To apply, please send cover letter, resume and salary requirements to Applications without a cover letter will not be considered.  

Associate Director of Development

Full-time | Memphis, TN

The Associate Director of Development is responsible for achieving overall fundraising goals for the chapter. The position supervises staff and volunteers involved in development functions by providing leadership and support. The work includes the creation of the annual development plan and other fundraising strategies to achieve overall financial goals.

Job Responsibilities

  • Provides vision and leadership for all aspects of the annual giving program which includes a comprehensive strategy targeting long and short-term giving goals.
  • Oversees a portfolio of current and lapsed individual donors to encourage renewal and increased donor support. Identifies new prospective donors to cultivate, solicit and steward.
  • Identify and help develop new strategic and collaborative funding opportunities/initiatives with current and potential partners.
  • Manages online giving, tribute contributions and the direct mail program for the chapter.
  • Responsible for the planning, production and wrap-up for the Season of Wishes annual campaign.
  • Supervises Development Officers and Corporate Development Manager in Memphis Office to carry out organizational development goals and objectives.
  • Establishes and maintains a highly engaging donor stewardship plan for the chapter
  • Develops the appropriate print materials (brochures, promotional materials, appeals and online content) in collaboration with the Director of Communications to support every aspect of the individual giving plan.
  • Attends fundraising events when appropriate and approved. Evening and weekend work and/or travel are required with varying frequency.
  • Attends weekly Development Department Meetings, quarterly AR/TN Development Meetings and one-on-one meetings with the Vice President of Development as scheduled or requested.
  • Prepares regularly scheduled or special reports accurately and efficiently
  • Performs other related duties as assigned or requested by the Vice President of Development

Qualifications & Skills
  • Bachelor’s Degree (B.A.) in communications, marketing, non-profit management or similar field
  • Minimum three years fund-raising, sales or account management experience
  • Minimum two years management experience preferred
  • Ability to work and communicate with a wide range of internal and external constituents
  • Manages multiple priorities efficiently
  • Demonstrate a commitment to the mission of Make-A-Wish
  • Thorough understanding of the Memphis community as well as regional area
  • Familiar with prospect/donor research
  • Strong professional ethics and appearance
  • Experience in Raiser’s Edge preferred
This position is located in Memphis, TN. To apply, please send cover letter, resume and salary requirements to Applications without a cover letter will not be considered.

Make-A-Wish® Mid-South
1780 Moriah Woods Blvd.
Suite 10
Memphis, TN 38117
(901) 680-9474
Toll Free (800) 264-9474
Make-A-Wish® Mid-South, Arkansas Office
320 Executive Court
Suite 101
Little Rock, AR 72205
(501) 376-9474
Toll Free (888) 376-9474
Make-A-Wish® Mid-South, Northwest Arkansas Office
One West Mountain
Suite 108
Fayetteville, AR 72701
(479) 755-4524
Wish Referrals (501) 376-9474